Delivery, Payment and Returns

Where do we deliver to?

We deliver to the UK, Europe, USA & Canada, and most countries worldwide, including Australia and the UAE. We aim to dispatch orders the following working day, however during busy periods, dispatch may be delayed an extra day or two. No charges will be made to your credit card until the goods are dispatched.

DELIVERY TIMES

If an item is in stock in our warehouse, and you order before Midday,  Monday-Friday   (Excluding Bank Holidays) we aim to dispatch the item that day. If you order after Midday the item will be dispatched the following working day. 

Some items are brought especially for you in when you place an order which affects their delivery times.  We indicate on each style how long you can expect to wait for delivery.  Please note that these times are for the UK. If you order from outside the UK, it will take longer depending on where you are.

Delivery Times by Brand

Next Working Day if ordered before Midday,  Monday – Friday 

• Hothair
• Natural Image
• Raquel Welch
• Inspired

5-7 Working Days

• Noriko
• Amore
• Hi Fashion by Rene of Paris
• Natural Collection

14 Working Days

• Paula Young
• Especially Yours
• Raquel Welch Couture
• Raquel Welch Black Collection
• Gabor
• Him by Hairuwear

Delivery times and prices

Hermes 48 - 48 hours (£0.00)Hermes 24 - 24 Hours (£7.95)Royal Mail Special Delivery - Signed For Next Day. Monday-Friday if ordered by midday & Item is in stock. (£7.95)TNT Next Day pre 12 (Monday to Friday) - if ordered by Midday & Item is in stock (£16.50)TNT Next Day Saturday - Saturday Delivery if ordered by Midday Friday and Item is in stock (£30.00)

• Delivery to European destinations is £10.00 and can take up to 5 days for delivery
• Delivery to the rest of the world is £20.00 and can take between 5 days and 2 weeks for delivery depending on the destination.

Accepted payment methods

Payment in full will be taken from your card upon dispatch of your order. We accept payment by credit card (VISA, ACCESS / MASTERCARD), SWITCH and all major debit cards.

We want you to love your new hair!

If for any reason you are not completely satisfied with any of the products purchased, products from our website can be exchanged or refunded provided they are in a re-saleable condition. In order to return an item, please use the steps below:

• Please return items must be  within 14 days of receipt. 
• You are responsible for any returns postage costs.
• To return an item, please use the returns section on the delivery note included with your order. This has a return address label attached. Returns cannot be processed without the return form.
• If for some reason you require another copy of this delivery note please fill in the form on our contact page or call 0207 403 4422
• We suggest that you use special delivery to return your item so you can track your return.
• We aim to process returns within 10 working days of receiving the returned item, however at busy times this may take longer.
• The Statutory right to cancel won't be restricted by these conditions.

***COVID SECURE RETURNS and EXCHANGES *** Please Note: That due to COVID19, once your return arrives to our warehouse we will quarantine it for up to 72 hours. This keeps our warehouse staff and our customers safe. Unfortunately it also means that sometimes our returns/exchange process is taking longer.  

***VAT REFUNDS*** Please note: You need to fill in the VAT  Form (link here) so we can process this. Then, once you have recieved the wig, email or call us to let us know you are keeping the style. We will then process your VAT refund. 

Right to Cancel : Please see our Terms and Conditions page for how to cancel your order.

Got a question? Please phone on 0207 357 9908 9am to 5.30pm or fill out the form on our CONTACT US page